My wife and I both found it was time to have our hearing tested, and to no surprise, found we could both benefit by having hearing aids.Acoustica was not our 1st choice, but it was our last.Reza made us both feel very comfortable, and was very patient in our selection and subsequent follow ups.Always a pleasure to deal with an owner rather than a commissioned employee.
After doing due diligence regarding best hearing clinic in my area, I decided to visit this clinic. At my first appointment I was impressed with Reza the owner. He was very professional and listened to my hearing loss issues and had answers to all my questions. Reza recommended that since my left ear has zero hearing and right ear has significant loss that I would be better served overall to get a cross over unit to wear on left side and a normal hearing aid on the right side. During the period of one month I visited him several times for adjustments and he was always patient. I should add that his reception staff were very pleasant. I highly recommend this hearing clinic.
Reza J. of Acoustica hearing clinic in Burnaby is a true professional that goes far beyond the norm. My 84 year old mother and myself found him caring, helpful and attentive, as well as a great listener when we discussed hearing aid options. Compared to other places we were clients with, he and the associates of Acoustica are outstanding. My mother is most pleased and can hear quite a bit better as a result. I would highly recommend trying them out.
I called the day before to make an appointment to get the tube on my hearing aid changed as it was hard. They were very accommodating and helpful. They replaced it and also what was under warranty. As a Christmas gift I received a package of batteries.
I booked a free hearing test in order to get a referral for an ENT due to a possible inner ear infection.Reza Jahanshah and his staff were all wonderful and very informative, making the process a breeze. I will be back for custom made ear protection.Thank you!
I have been to other hearing aid providers before and none of them can compare to the service provided by Reza and his team. He is always patient and helpful with any questions or problems. He provides a very thorough explanation of all the available options. He truly understands the impact of hearing impairment on the quality of life of his patient and their family. I have never encountered a hearing care professional who cared as much. The aftercare services to make sure the hearing aids are adjusted and fitted properly is incomparable. I highly recommend Acoustica Hearing!
I highly recommend Acoustica Hearing for anyone struggling with hearing loss. I have my life back! They offer a no obligation hearing test and excellent customer service. The technology is so advanced I can literally hear sound via bluetooth technology from my deaf ear to my aided right ear. I can answer my iPhone and hear through my hearing aids hands free. No more staying home from gatherings because of the exhaustion of hearing loss. I hardly know I’m wearing them - thank you Reza, Wendy and everyone at Acoustica.
I’m coming to Acoustica hearing clinic since last 10 years, I’m happy with their service and professionalism and customer care I will recommend Acoustica to anyone who is looking for caring and professional service.
Reza is a very professional hearing aid technician, His service is very patient and I am very satisfied with his service and professional advice. I would recommend Reza to my relatives and friends if they need help with hearing aid . ( Frank X )
As I am getting older I kept finding ways to deal with my poor hearing. I wanted a locally owned and operated clinic so as to be able to deal with the same people on a continuing basis. What I found with Acoustica Hearing is more than I expected. Reza is professional, patient, polite, and did not end the session until I was completely happy with the hearing instruments with all questions answered to my satisfaction. He then asked me to come in in 2 weeks for further tweaking of the tuning parameters.
I was extremely happy with the service and support provided by Acoustica.Learning that you have an hearing loss is not easy but the staff really helped me accept my new situation.Thank you so much. Mickael
Came here for a free hearing test because my doctor said she couldn’t find anything causing the sudden ringing in my left ear. Front desk was so helpful and friendly and the doctor is super professional and nice throughout the entire testing (my first time ever). For anyones still hesitating, Acoustica is the place.
I chose Acoustica Hearing because they were the closest to where I live. I certainly chose the right place! From the hearing test to the ordering and fitting of the hearing aid, Reza is wonderful to deal with! Very happy the the experience! Would recommend Acoustica Hearing to anyone 100%!
I am from Comox valley, Vancouver Island Doris and Reza in Acoustica made me two different pairs of earplugs for busy loud work environment and sleep time. Both are great and helped me a lot to relax. I suggest their business not only for amazing products, but also to meet friendly profesional couple.
Acoustica made custom ear plugs for my girlfriend and I, customized for sleeping. Custom ear plugs are quite a bit more expensive then the disposable foam ones, but they fit much better, stay in overnight, and are easy to use. They also reduce plastic waste. The ear plugs by Acoustica are really comfortable and effective and they also made some fit adjustments after a couple months for us. The staff there were really accommodating and helpful and it was a great experience throughout.
I have experienced quality, friendly service for more than five years. On two occasions, he added value. When I moved here from another province, he provided service even though I had not purchased from him. Recently he assisted to set up a Bluetooth connection to stream a church service.
I purchased my hearing aids from Acoustica represented by Reza, I came from north vancouver to buy them and very happy with the service and following up,every 6 months following up and checking my hearing. I highly recommend this company and for future business I wish him all the success.
I have appreciated Reza's kindness, courtesy and professionalism for years now. He never fails to encourage me, give helpful suggestions and quickly solve any issues I have had with my hearing aids. This level of service and care is not usual and I know I have found a real gem. Thank you Reza and Accoustica for being such a blessing to me.
I'd tried another hearing aid supplier, and another audiologist before I'd booked an appointment with Dr. Reza & Acoustica... and wished I'd been to Acoustica, first!Treated so well, respectfully, well informed, and with a successful hearing aid supplied. Brilliant!I happily & highly recommend Acoustica to any person in need of an audiologist of the highest caliber, and service to match.M
Acoustica hearing may be a little more expensive than say Costco but the service is unparalleled. Reza is very attentive and patient. He provides excellent after sales service. Minor repairs are dealt with usually the same day and on site. My current hearing aids are seven years old and still working well thanks to acoustica’s ongoing maintenance. I’ll be buying my next hearing aids from Acoustica.
Once I finally came to the conclusion that I had severe hearing issues I contacted Acoustical Hearing. Reza and his staff were welcoming and eager to help me. From hearing evaluation to recommending which hearing aids would best, and arranging the acquisition they were there to help in a knowledgeable, professional, and compassionate manner.They also arranged various follow up sessions to make sure everything was to my satisfaction.Finding out one requires the use of hearing aids can be somewhat of a life altering event. Reza and his staff made he process easy to deal with. Many thanks!
Their store was amazingly clean and had high standards. I visited other places but preferred their store. They had high quality apparatus and service was top notch. As a sound tech it was easy for me to talk to Reza about frequencies and he understood me right away.
My mom's first hearing hearing aids came from a big box store. While they were fine, we found that the service and care provided by Reza and his staff were far superior. Acoustica Hearing Clinic (Burnaby) is highly recommended.
I can’t rave enough about Reza and his staff, their person care and attention to my hearing aid needs. Reza is incredibly kind and professional. His staff are always welcoming and accommodating. I highly recommend Acoustica, you’ll be in good hands.
Acoustica is #1 !!! Acoustica Hearing is far the best hearing aid clinic. They truly care about their clients. You can trust them for the best product recommendations for you and complete client service. I highly recommend Acoustica to others because I could count on them to help service the hearing aids for years after they were purchased!
We have had a wonderful experience with Reza and his hearing clinic. My mom was hesitant to get fitted for hearing aids, but Reza’s calm demeanor really put her at ease. He made sure that she was comfortable with the fit and function of her new hearing aids. The hearing aids she has are very discreet and easy to use. Thank you, Acoustica!
Hi I was referred to Reza by another audiologist couple of years back, I found him warm welcome and very attentive, focused on listening to your problem. He offered me options and clearly explained to me the benefits. What I liked about him was he will not over sell, will not force you to buy something you do not need.His staff are friendly, his place is clean and his 20 years shows in the way he approaches the problem. I go to him with very unique issues and he always extends his full support and goes over and above what he is required to do.My recent visit was for a problem which was specific to a scenario and he was able to find a solution by trying few options. That is how much knowledgeable he is.I highly recommend to visit him for your hearing issues.Ramesh
I went to Acoutica for my hearing test in 2020 and was extremely impressed by the friendliness and professionalism of the staff.I bought my first set of hearing aids from a different company and was not happy with the service I received.I wish I would have gone to Acoußtica the first time and I now know I would have been very happy with the quality of service.I am extremely happy with my new hearing aids purchased from Acoußtica.Reza took the time to explain all the features and what accessories were availble and I didn't feel rushed or pressured to buy anything.Once I decided which hearing aids I wanted I got a Bluetooth adaptor for my tv, so now I don't drive my wife crazy with the tv volume at 50 % or more. IT IS WONDERFUL TO HEAR EVERYTHING AGAINThe followup is EXCELLENT!! Every 6 months Wendy calls me to come in for a checkup and Reza cleans and checks everything on my hearin.g aids to bee sure they are working properly.Also, you can call to make an appointment if you have any questions or issues with your hearing aids.I found the service at Acoustica second to none and highly recommends you visit them if you need hearing aids.If you are buying for the first time or replacing your old hearing aids, ACOUSTICA is the place to go.You will not be DISAPPOINTED,
I have no qualms giving them five stars. There are not many business I would give five stars to, but this is a place I can trust. I know they care about their customers and they care about others. Repeatedly they have provided hearing aids for those living in third world counties without asking anything in return. I wholeheartedly commend Acoustica to anyone who is looking to be treated fairly, and for a business that gives back to the community!
I have had my new rechargeable hearing aids for just 2 weeks and they are so much superior to my old ones.The service here is excellent and the staff are very accommodating and knowledgeable. I will highly recommend them to my friends.Thank you for your excellent service.
When I used google to find a reliable and affordable hearing aid provider specialist in November 2020, I found Acoustica Hearing Aid using my finger tip. A friendly lady named Wendy answered the phone and answered all my questions. Immediately I made an appointment to have a hearing test. The staff are accommodating and friendly. I was given a proper quote based on my needs and advised to think it over. Within 1 week I decided that no other place can beat the price and the service they have offered, I have purchased 2 hearing aid (both ears). Since then I have been a happy customer and without any hassle I can call anytime when I have some difficulty with my hearing aid. This place is one of the most reliable, helpful, friendly hearing aid specialist you can count on!! So people, I highly recommend this place if you are looking to purchase a hearing aid and get a good supportive service.Happy client!Amy
Took my mom to obtain new hearing aids she is 92. We needed hearing aids that required no fiddling and that would allow her to hear life. We acquired custom hearing aids that work perfectly. Most importantly the customer service then and ongoing is exceptional.
I called a number of hearing companies and they all insisted on a hearing test (100$ to 200$) and then they would check my hearing aids. I had a full test less than 4 months ago!!!.Called Accoustica at 9am ,brought my aids in at 11 and all fixed by 11.20 even though my aids were a brand they did not normally work on.Cost : parts 20$ and labour 20$ ,what a deal.So friendly, so professional and so helpful. I would recommend them to anyone 👍👍👍👍👍👍👍👍
My mother received excellent service from this company. She had so much trouble with her old hearing aids and the ones she purchased from Acoustica has made a huge difference. Reza went above and beyond with his service. He picked out hearing aids that were perfect for my mom, and he had tremendous patience explaining to us how to use them and take care of them. We were very pleased with our experience.
I am the customer over 10 years with aucostica hearings aids I find the service is great excellent customer service and very helpful and understanding my needs and I recommend them you will be very happy with them.Thank you.
Thanks so much to Reza and his staff at Acoustica hearing clinic. I first visited a different clinic where the service was less, the price was more, and the overall experience was like day and night. I tend to ask a lot of questions and Reza answered all with the patience and knowledge of a true professional. Five stars and well earned.
I have been a loyal customer of theirs for over 10 years. Purchased several sets of *electric ears* from them and also peripheral equipment as well (absolutely love MY bluetooth set up) Their ability to do most all repairs and servicing *in-house* is a HUGE advantage over sending everything back East ! Best prices I have ever found, great staff, in house hearing testing and last but not least is Reza, my go to guy and a lifesaver at times! This is the place to go!
Both Reza and Wendy are amazing! I highly recommend that you go there for any hearing needs. As soon as you walk through the door, you are kindly greeted by Wendy with a beautiful smile ;) She treated my grandmother (Janet) with such great care before Reza called her into his office for the appointment. She made coffee for my grandmother and chatted with her and I for a bit. We had a great conversation with her. Reza then greeted us with a smile and called us into his office. He then carefully went over everything with us for grandma's new hearing aid. He is very patient and pleasant to deal with. Our whole experience was wonderful. I am looking forward to seeing them again! Honestly, the best experience ever! Highly recommend... you will be happy you went to them! :)
Let me start by saying... if you feel you can't hear well.. go get a hearing test done! IT'S FREE. and if they say your hearing is normal and you don't believe them.. go to another hearing clinic! IT'S ALSO FREE. Apparently I could have used a hearing aid basically since birth on one side.(apparently my condition is extremely rare) I always felt my hearing was off, always felt my left side was overworking itself.. but I got a test done and was told I was fine. 5 years later.. 2019 short version is I went to NexGen hearing on Davie street (I feel they are a sales centre, when I went back for second appt I was asked 3 times if it was my first time here! when I was trying to get fitted for a aid. they didn't want to tell me the cost prior to their "free" trial I feel it was because... well I was going to end up loving to hear and would pay what I need to I had to ask a few times for a estimate as I didn't want to do a trial if I could not afford to purchase them.) On my way home from that appointment I Just did not feel right.I didn't like their approach. We googled other places closer to home and came across ACOUSTICA!First off- Wendy the receptionist is one of the kindest, warm, interesting people I have met. I walked in, she listened to my concerns, she showed me their price lists, talked things over- and I got a chance to meet Reza who is amazing that day as he had time. We did a completely new hearing test, loaded a trial hearing aid to see what it would be like.. and my goodness I teared up! we went ahead with ordering my aid. Yesterday I went in for my two week checkup Reza listened to my concerns and was able to adjust the aid. Over the last 2 weeks I feel more.. balanced. I don't feel one side is working harder then the other, I can hear people talking to me better. I have had amazing service here and I am so happy I chose to stick with them, their service is amazing, they are privately owned and operated, they really care about their clients. Their aids are reasonably priced. I haven't seen them turn any walkin clients away, they work around their booked clients to see people that happen to drop by. Also they have coffee and tea while you wait :)
Top notch service and products. Been with them for years, no regrets. Recommend without reservation to anyone needing excellent quality hearing aids and assessment services. Comprehensive follow up, competitive prices, customer focused. Their services and products have greatly enhanced my overall quality of life by far. In my opinion, best in the business!
Reza and his staff are amazing, friendly and highly professional. Three members of my family, including me, have used him to care for our hearing. From hearing tests to choosing the best aids at the price you can afford, Reza is the person I trust. His and his staff's customer service is impeccable . I recommend him to all.
I'm coming to acoustica since over 10 years I would like to say the owner is very helpful and they have very good and fast service Prices are exeptionalrepairs are done most of the time while you wait. All the people working here are very helpful - I highly recommend them.
I had a great experience at Acoustica with staff, product and service. I needed a hearing issue and they did it for me in such short notice with great care.They are super friendly and professional people at the clinic and very helpful and answer all my questionsI highly recommend this clinic to everyone who needs professional assistance with hearing needs.
Purchased my first pair of hearing aids from Acoustica in 2000...it is now 2018 and I am still very satisfied with their products and service. I also appreciate that they have always carried hearing aids that match my skin colour.
I took my dad in to test his hearing aids that he purchased from Acoustica.The staff and Reza are all very kind, patient and you can truly feel that they care. This is something that seems to be more rare these days.Their prices were more than competitive and their service is second to none.I would highly recommend them. I do not write many reviews but felt I really should let others know.As a business owner I can recognize when a company stands above the rest.Give them a try, you will not be disappointed.
Great service all the way through. Helped my Dad choose the correct hearing aids as these were his first pair. Didn’t just sell him the most expensive ones, walked him through the hearing tests and repeatedly helped him with on going adjustments and some lost hearing aids without extra cost and trouble. They were always willing to help and made my dads purchase a satisfying one. Thank you- highly recommended .
I found this clinic after seeing an ad in a Christian newspaper. After many years of having hearing impairment, my husband and I decided to get a hearing aid for me. Mr. Reza J. was very patient and thorough with me as I had quite a few questions. He explained everything in detail. It was convenient for me as the clinic was equipped with a full audiology/hearing test.In addition, Mr. Reza J. provided information on all the different hearing aid types available along with the sizes and colours of each. After wearing my hearing aid for the few couple of weeks, I returned to ask some more questions and again, Mr. Reza J. was very patient in explaining some details to me. Thank you for the continuing patient care for your customers!
I have purchased a hearing aid device for my father from Aucostica Hearing Clinic. Due to the outstanding care and service we have received, I feel it is necessary to share my experience with others. The clinic differs from Costco style audiologists in that they take the time to develop a relationship with you and they are not interested in pushing only on buying the product.Mr. Jahanshahi spent roughly 1 hour with me and my dad explaining how hearing aids work and teaching my father all the intricate parts, and answered all questions. He truly cares about his patients. My dad also likes the fact that his hearing aid is not visible.I would highly recommend this very professional office to every one.